FAQ

Frequently Asked Questions

Everything you need to know before getting started.

It is an all-in-one ERP built specifically for e-commerce and D2C brands, covering orders, inventory, courier, accounts, payroll, ads tracking and reporting in a single dashboard.

No. ECOM ERP PRO runs fully in the cloud. You just log in from a browser on desktop or mobile.

Yes. Orders from your website, Facebook page, resellers and POS counter all flow into one Orders module with a source tag on each order.

Yes. The Courier module supports consignment booking and automatic delivery status sync with supported courier partners.

Yes. The Ads Manager module logs spend by account, page and campaign, and the Dashboard calculates cost-per-order automatically.

Down to the size and color variant, with total stock, in-house stock and units sold all shown side-by-side.

Yes, the dedicated Resellers Zone tracks orders, collectable amounts, logistic fees and net payable per reseller.

Yes — Cash, bKash, Nagad and Bank accounts are tracked separately with a full transaction ledger for each.

Yes. The Payroll module calculates basic salary, commission, bonuses and fines into a payable amount per employee, per month.

Yes, the POS module lets you create walk-in sales that immediately update inventory and accounts.

Daily sales, monthly sales, page/reseller performance and full accounts & profit reports, each exportable and printable.

Yes, User Management lets you assign roles and toggle permissions per module for every user.

Yes, Products supports CSV import and export so you can migrate your catalog in minutes.

Yes, all data is stored on redundant cloud infrastructure with automated daily backups.

Yes, visit the Live Demo page for a fully interactive sandbox with demo credentials.

Most stores are fully set up — products, users and accounts — within 1 to 3 business days.

Yes, the entire dashboard is responsive and usable from a phone or tablet browser.

Yes, you can change plans at any time from the billing section of your account.

Starter and Business plans have no setup fee. Enterprise onboarding is scoped and quoted individually.

Business and Enterprise plans include priority chat and phone support; Starter includes email support with same-business-day response.

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